SUMMARY
Working independently, the Senior Network Engineer plans, designs and develops local area networks (LANs) and wide area networks (WANs) across the organization, participating in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This position will also analyze and resolve network hardware and software problems and provide end-user training. The principal business outcome for this position is the stability and integrity of our data network services. This senior level role is characterized by increased levels of independent work to be performed, more complex engineering work, elevated extent to which process recommendations are expected, increased experience levels required, and mentoring responsibilities. An associate in this position may interact with his or her supervisor as needed by either. Most activities can be completed without a supervisor’s advance approval. Mentoring and leading team activity is a key skill to this role.
This position will sit onsite in Grapevine, TX.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Implement new and enhanced technologies into the network
- Adoption and adherence to current IT policies and processes
- Design, implement and support Next Generation Firewalls or Unified Threat Management appliances
- Support the design and analysis of LAN/WAN/WLAN network improvements and enhancements
- Monitor system hardware and software and manage system and service performance.
- Maintain documentation and diagram regarding network configuration, operating procedures, and runbook records
- Determine capacity and performance planning goals
- Prepare evaluation studies and make recommendations for vendor management and/or device selection
- Participate in on-call rotation to respond to needs of a 24x7 environment. Must be flexible to work extended hours when required and be available for periodic weekend work
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- Must have industry standard knowledge in LAN, WAN, and WLAN technologies and protocols
- At least 2 years supporting public cloud network set up (e.g., AWS, GCP)
- Working knowledge of common router, switch, firewall, VPN, and management platforms among popular product families (e.g., Cisco, Palo Alto, Fortinet)
- Ability to think and troubleshoot full OSI stack from L1 though L7 including the ability to help App/Dev teams with application access concerns
- Network management and troubleshooting skills should include working knowledge of protocol analyzers, change management, and network monitoring systems
- Strong interpersonal skills and a team player
- Working knowledge of effective problem solving and identifying innovative solutions, including new products and demonstrate flexibility in day-to-day work
- Proficient written and verbal communication skills using spoken English, including the ability to explain complex ideas to others with varying levels of expertise throughout the organization
- Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities
- Ability to remain highly effective under stress, and respond to pressure in a manner acceptable to others and to the organization
- Demonstrated ability to develop and support scalable services technologies, observing SLAs and throughput constraints
PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
- A bachelor’s degree in Engineering, Information Systems, Computer Science or other related degree
- Cisco CCNA certification required, CCNP/CCDP preferred
- 5+ years of experience supporting, installing, configuring and troubleshooting enterprise network environments with Cisco product
- Experience supporting Aruba, Palo Alto or Fortinet devices
- Experience supporting Network Access Control (802.1x) for wired and wireless networks, using Aruba ClearPass Policy Server and Meraki
- Experience working with SSL Certificate Authorities and certificate management
- Detailed technical knowledge in security engineering, system and network security, authentication and authorization protocols, cryptography and application security
- Working knowledge of Load balancer e.g. F5 LTM
- Knowledge of network security and controls
- Strong documentation skills, proficient in design documents and diagrams
- Working knowledge of multi-unit (chain) retail systems and processes
